STORE POLICY

TERMS OF USE

By using the website you are confirming that you are 18 years old or over, or if you are under 18 then you are using it with the consent of a parent or guardian.

 

Access to our Website  www.lauraandfelicitys.com and www.lauraandfelicitys.co.uk

We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features and services.

Searching Technology

Apart from bona-fide search engine operators and use of any search facility provided on the www.lauraandfelicitys.com and www.lauraandfelicitys.co.uk Website, no person may use or attempt to use any technology or applications (including web crawlers, robots or web spiders) to search, collect or copy content from the www.lauraandfelicitys.com and www.lauraandfelicitys.co.uk Website for any purpose whatsoever, without the prior written consent of Laura and Felicitys Ltd.

License For Website Access

We grant you a limited license to access and make personal use of our website but not to download  or modify it, or any part of it, unless you have our express written consent. This license does not include any resale or commercial use of the website or its contents; the collection and use of any product listings, descriptions or prices; any derivative use of the website or its content; or the use of data mining, robots, or similar data gathering and extraction tools. Neither this website nor any portion of it may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. This includes any trademark, logo or other proprietary information (including images, text, page layout, or form) of www.lauraandfelicitys.com and www.lauraandfelicitys.co.uk and its affiliates.

Your Conduct

You must not use our website in any way that causes, or is likely to cause, it or access to it to be interrupted, damaged or impaired in any way.

You understand that it is you, and not us, who is responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use our website for fraudulent reasons, or in connection with any criminal offence or other unlawful activity.

You must not use our website to send, use or reuse any material that: is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; is in breach of copyright, trademark, confidence, privacy or any other right;

Placing An Order

We can only accept orders from and to addresses in the United Kingdom, after placing an order online we will email you a confirmation of your order as soon as possible.

When we dispatch your order we will send you a dispatch confirmation email to the email address you provided. Orders before 12pm are usually dispatched the same day except on weekends and bank holidays. We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed.
This may be done for example:

  • Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent by the payment system.

  • Payment has been made using a card not issued in a country we dispatch to.

  • There is an error on the website regarding the price or description of a product.

  • The items ordered are no longer in stock or available.

  • We have tried contacting you about your order and have not heard back within a reasonable period of time.

If the items you have ordered are unavailable you will be notified as soon as possible.

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.

Our Products

All products are subject to availability which is subject to change. We do not make any of the jewellery pieces we sell and buy all items in bulk from UK and international suppliers. When purchasing, we are given a product description from them including images, sizes and materials used in the product. We cannot accept any liability for the materials stated and advertise each product in good faith from what our supplier has told us. However, if you encounter any problems regarding the look, feel or anything else that you feel does not match the product description, please get in touch immediately and we will always do our best to sort this for you. If this is the case, we would ask you to provide an explanation of the problem along with photographic evidence supporting this. We will then make a decision whether to refund or replace the item(s) in question. We will also pass on your feedback on to our suppliers should the feedback warrant it. This must be within our 30 day refund policy as outlined below.

 

Products shown will not be actual size, Please do not use the picture as representation of the size of the item. Where available, we provide approximate measurements in the individual product description. 

All materials are marked in the product description. Where we use the word 'bonded' we mean plated. As an example, any items marked 'Sterling Silver Bonded alloy' would be 925 silver plated over the top of zinc alloy which is a combination of different base materials. These products perform very similarly to Sterling Silver and you should suffer no irritation as long as you adhere to our guidelines below marked 'jewellery care'. If you know you are allergic to zinc, copper, iron or any other base materials, please use your own discretion as to whether these will be suitable for you.

All colours are reproduced as accurately as electronic processes allow. Some pictures on the website will show brighter colours then what the jewellery actually is. Please note we take pictures direct from our suppliers and these are for illustration purposes only. They represent the jewellery displayed but some colours may be slightly different on the actual item.  

We reserve the right to amend the details and specifications of our products as necessary or to conform with any changes in UK or EU requirements.

We try to ensure that our website is as accurate as possible, however, we cannot be held responsible for any inaccuracies or errors beyond our control.

All items will be supplied in a suitably sized grip seal bag and then place in 1 organza bag. Extra organza bags can be purchased in the 'Gift boxes and accessories' section of the website. Please note if ordering a gift box, then we may not provide an organza bag as well. 

Please note that due to the nature of sleeper style earrings the stem that goes into the piercing is slightly thicker than traditional stud and drop earrings. This stem needs to slide through the whole ear and then is fastened shut with a clip. Some of our sleeper earrings are quite dainty and may be too small for some peoples ears. All sizes are clearly listed on the product description so if you think they may be too small please do not purchase as we cannot refund or replace any earrings due to hygiene reasons unless faulty. Please bear these points in mind when making your purchase of any of our sleeper earrings. 

Jewellery Care

Taking care of your jewellery is imperative to make sure it lasts as long as possible. Here are some things you can do to help:

  • Always add jewellery last when dressing

  • Store carefully to avoid tangling and scratching

  • Handle with care and patience

  • Check fasteners periodically for wear and tear

  • Do not expose to direct sunlight for long lengths of time as this may cause jewellery to tarnish.

  • Please do not wear when bathing, exercising, when in bed, doing any housework such as DIY, gardening etc. Please do not allow any jewellery to come into contact with perfume, body lotions, hairspray or any other make up and do not use abrasive cleaners.

Should you do any of the above and the jewellery becomes damaged, we will not be able to offer any refunds.

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Pricing And Payment

All prices are in Pounds Sterling. Where applicable delivery costs will be added to the total price of the goods. Prices are subject to change without notice. The price you pay is the price of the goods shown at the time you placed your order, including any additional delivery costs if applicable.

Cancelling An Order Placed

If, after placing, you wish to cancel your order you can do so at any time prior to it being dispatched. If you do wish to cancel your order you will need to contact us as soon as possible via email to support@lauraandfelicitys.co.uk You will need to quote your order number and confirm your name and address details. Unfortunately, if your order has already been dispatched before you contact us then you will be unable to cancel
it and will have to return it for a refund

 

Delivery

We will endeavour to meet our guideline of 3-5 days for delivery. However we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery date we shall inform you. (Please note that the 3-5 days quoted are working days. Please take into account weekends and bank holidays when placing your order). Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland may take up to five working days longer.

All orders will be posted to 1 address. We can not accept requests to post items in 1 order to individual addresses.

  • Standard Royal Mail Delivery: We offer free postage on all orders no matter what the cost. These orders are all sent out via Royal Mail 2nd class.. With all orders, we obtain a certificate of postage from the Royal Mail which confirms we have posted the item to you. Should the item not arrive, we will screenshot a copy of this certificate to you and it is then your responsibility to chase this with the Royal Mail.. If choosing this method of posting, we can not be held responsible if this item doesn't arrive but will do all we can to resolve the matter with the Royal Mail to ensure you receive the item. This method of posting is insured up to £20. Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland may take up to five working days longer.

  • Royal Mail Recorded Delivery: This method is chargeable at £3.99 and will require a signature. it is fully tracked and a tracking number will be provided upon request. Once dispatched all orders are fully insured by Royal Mail or ourselves until they have been delivered and signed for. As soon as your order has been delivered, or confirmed as having been delivered by Royal Mail, then you will be responsible for them. Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland may take up to five working days longer.

Returns & Refunds

We will happily refund any order if faulty or damaged under the consumer rights act within 30 days of the date of your purchase. Please contact us at support@lauraandfelicitys.co.uk and we will sort this out on a case by case basis. As a rule of thumb, when contacting us we would ask you to provide your name, order number and a photograph of the problem so that we can speak with our suppliers and swiftly resolve the matter for you. If you cannot/will not provide a photograph, then we can not refund any money. We may ask you to return the product. If so the postage charge will be paid by you.

Should you simply change your mind on a product, we will happily refund you as long as you meet the following guidelines:

  • The item(s) must be returned to us in a saleable condition with postage to return covered by you. No refund will be granted until we have received the item back to us and we have checked it to make sure it meets the above.

  • All refunds must be processed within 14 days of the date you placed your order.

  • Please note refunds will not be accepted on any earrings due to hygiene issues. Earrings will only be refunded if faulty or damaged under the consumer rights act.

  • We are unable to offer an exchange on a personalised jewellery order. This means that we cannot provide an exchange on any item that has been specially altered or personalised in any way.

  • We reserve the right to refuse a refund if this criteria is not met.

 

Liability

We cannot accept responsibility for any loss or damage experienced as a result of our website, or the goods and services supplied by it, except as required by law.

 

General Information

We reserve the right to change these Terms and Conditions occasionally. If this happens we will inform you by posting the updated Terms and Conditions on the website. If you do not wish to be covered under these new terms and conditions we would recommend that you place no further orders. These Terms and Conditions are governed exclusively by English law. If any part of the Terms and Conditions is found to be invalid by law, the rest will remain valid and in operation

Under the Consumer Rights Act, you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. But this right is limited to 28 days from the date of purchase of your product.

Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under this Contract that is caused by events outside Our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes, in particular (without limitation) the following:

  • strikes, lock-outs, lockdowns or other industrial/governmental action;

  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

  • Impossibility of the Use of railways, shipping, aircraft, motor transport or other means of public or private transport;

  • Impossibility of the Use of public or private telecommunications networks;

  • The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under the Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance during that period. We will Use Our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.

 

Promotional Voucher Codes

From time to time we run various promotions offering an additional discount with the use of a promotional code. We reserve the right to suspend or cancel a promotion at any time without prior notice. The discount cannot be used in conjunction with any other offer or promotion. The usual website terms and conditions still apply to all orders.

By using and making a purchase on our website, you agree to and understand the above terms of use in their entirety

PRIVACY & SAFETY

This privacy policy sets out how www.lauraandfelicitys.com and www.lauraandfelicitys.co.uk uses and protects any information given to www.lauraandfelicitys.com and www.lauraandfelicitys.co.uk when you use this website. www.lauraandfelicitys.com and www.lauraandfelicitys.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

www.lauraandfelicitys.com and www.lauraandfelicitys.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name and payment details

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment

  • Internal record keeping

  • We may use the information to improve our products and services

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting

(a) Served by us we may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites. Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

(c) Served by third parties on third party websites. We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

WHOLESALE ENQUIRIES

For more information on how we could supply our jewellery for large parties/events or even for your business needs please feel free to contact our team at support@lauraandfelicitys.co.uk where we will be more then happy to help 

PAYMENT METHODS

Credit / Debit Cards
PAYPAL