FAQs

THE MOST COMMON QUESTIONS

Do I need to create an online account to place my order?

We at Laura & Felicitys Jewellery Collection had made it very easy to place an order, you don't have to create an account however we will only ask you to set a password, so all your purchase details are secure



Can I pre-order out of stock items?

We always try our very best to full-fill or source stock that may have been sold out, however as we run our amazing sales all year around this will sometimes mean an item can not be available again. We at Laura & Felicitys Jewellery Collection do however always stock our jewellery so it's on trend with the latest fashion, so we are very confident you will definitely always find something you will like.



Can I change my order?

Yes no problem, however if your item has already been sent out in the post then unfortunately we cannot call this back. We would add if you no longer would like your order, you can return it to us to receive a refund. Please see our Returns Policy for more information.

Please Note: We do not offer refunds or exchanges on sales items, jewellery which has been personalised, altered, or items such as earrings and cleaning products for hygiene reasons.



How safe is online shopping with Laura & Felicitys?

It is very safe! Laura & Felicitys uses high level SSL encryption technology, the most advanced security software currently available for online transactions.



How do I return an item?

We try to make sure that you are happy with all of the products we send to you, but if you ever do need to send anything back to us, it's super easy! Please read our Returns Policy. All returns must be sent using a trackable postal service, and a tracking number will have to be provided to Laura & Felicitys using the email address support@lauraandfelicitys.co.uk Exclusions: The following items cannot be exchanged or returned: real body jewellery, which include earrings.



What payment methods are accepted on your site?

You can pay using one of the following on our website: Mastercard and Visa credit cards Maestro, Visa, Solo, Electron and Mastercard debit cards American Express cards PayPal



Will I be charged VAT?

No, the price that is presented on our site is the final price, we at Laura & Felicitys Jewellery Collection have no hidden charges, so you could shop in confidence always.



How long will it be before I receive my order?

At Laura & Felicitys Jewellery Collection delivery is always free for our customers. Once we have your order confirmation you will receive your order within 3-5 working days. Delivery is conducted by Royal Mail.



I have received my order but the items is broken, what should I do?

All our jewellery is packaged with the upmost love and care, so that it does not sustain damage in transit. Unfortunately sometimes damage can occur. If you receive a damaged item please contact us via support@laurandfelicitys.co.uk providing the following details:

  • Your Order number
  • The item(s) damaged
  • An explanation / and pictures of the damage

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Once we at Laura & Felicitys have received the above information, we will then contact you providing details on how to proceed.